Abstract

Public conflict management discusses the design of social machines as a public conflict management system to support the continuous and smooth communication of those involved, based on humanities and sociological insights beyond administrative technology approaches. From the perspective of constructivist information philosophy, humans, as information actors, build information as a model for a given world to make decisions regarding what to do next for survival and predict it based on this. A society in which information actors with different models for a given world are gathered faces conflicts over scarce resources. Continuous communication is essential for alleviating conflict, and the language that becomes the medium of communication aims at Ferrellmanʼs neosocial empathy. As a language of rhetoric for persuasion, information must be communicated in a balanced manner using emotional pathos, ethical ethos, and logical logos. Social machines can utilize artificial intelligence and information and communication technologies to provide insights into the constructivist information philosophy for balanced and continuous communication. These social machines can play a positive role in the post-human society as machines that coexist with humans through communication.